Privacy Policy

Last updated: August 18, 2025

Nova Synergy LTD t/a Your Spiritual Oasis (referred to as “we”, “us” and “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

We are the data controller of your personal information. This means we are responsible for deciding how we hold and use personal information about you.

PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we are referring to any information that can be used to identify you directly or indirectly. We may collect the following categories of personal information, depending on how you interact with our Services:

  • Contact & Account Information: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial & Transaction Information: Details of your purchases, payment information (such as credit card numbers), and transaction details. Note that we do not store full credit card details. This information is securely processed by our payment providers.

  • Communication Information: The content of your communications with us, for example, when you send a customer support inquiry.

  • Technical & Usage Information: Information about your device, browser, IP address, and how you interact with the Services (e.g., pages visited, items viewed, and navigation path). We collect this through cookies and similar technologies.

LEGAL BASIS AND HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal information when the law allows us to. We use your personal information for the following purposes, based on the specified legal grounds:

  • To provide the Services (Contractual Obligation): We use your personal information to process your payments, fulfil your orders, arrange for shipping, manage returns and exchanges, and create and manage your account. This is necessary to perform our contract with you.

  • For Marketing and Advertising (Consent): We use your personal information to send you marketing and promotional communications by email or SMS, but only if you have given us your explicit consent to do so. You can withdraw this consent at any time.

  • To Improve the Services (Legitimate Interest): We use technical and usage information to understand how our customers use our website, which helps us to improve our Services and your shopping experience. We have a legitimate interest in doing so to grow our business.

  • **For Security and Fraud Prevention (Legitimate Interest): of our business to protect our services and our customers from fraud.

  • To Communicate with You (Legitimate Interest / Contractual Obligation): We use your information to provide customer support, respond to your inquiries, and keep you informed about your orders.

  • To comply with legal obligations: We may process your personal information to comply with applicable laws, respond to legal requests from authorities, and to enforce our Terms of Service.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties. This is done only when necessary and in line with our legal obligations. Such circumstances may include:

  • With Shopify and our service providers: We share information with Shopify, which hosts our store, and with other trusted third-party service providers who perform services on our behalf (e.g., payment processing, shipping, and data analytics).

  • With our business partners: We may share non-personally identifiable information with marketing partners to show you relevant advertisements. Your information is used in accordance with their own privacy policies. You have the right to opt out of targeted advertising.

  • In case of a business transaction: We may disclose your information to a third party as part of a merger, acquisition, or sale of assets.

  • For legal reasons: We may disclose information to comply with legal obligations, enforce our policies, or protect our rights and the safety of our customers.

DATA RETENTION

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order and transaction data: We will retain this information for as long as required by Irish tax and commercial law (generally 6 years).

  • Account information: We will retain your account information until you request its deletion.

  • Marketing data: We will retain this information until you withdraw your consent or opt-out.

YOUR GDPR RIGHTS

Under GDPR, you have the following rights in relation to your personal information:

  • The right to be informed: You have the right to be informed about how your personal information is used. This Privacy Policy serves that purpose.

  • The right of access: You have the right to request a copy of the personal information we hold about you.

  • The right to rectification: You have the right to request that we correct any inaccurate personal information we hold about you.

  • The right to erasure ("right to be forgotten"): You have the right to request that we delete your personal information in certain circumstances.

  • The right to restrict processing: You have the right to request that we stop or restrict the processing of your personal information for certain purposes.

  • The right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to have it transmitted to another data controller.

  • The right to object: You have the right to object to our processing of your personal information where we rely on a legitimate interest as the legal basis.

  • The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

COMPLAINTS & INTERNATIONAL TRANSFERS

If you have a complaint about how we process your personal information, please contact us. You also have the right to lodge a complaint with your local data protection authority. For Ireland, this is the Data Protection Commission (DPC).

We may transfer, store, and process your personal information outside of the European Economic Area (EEA). When we do so, we ensure an adequate level of protection is provided through a recognised transfer mechanism, such as the European Commission's Standard Contractual Clauses.

CONTACT INFORMATION

Nova Synergy LTD t/a Your Spiritual Oasis

Ground Floor, 71 Baggot Street Lower Dublin 2 Co. Dublin D02 P593 Ireland

Email: legal@novasynergy.ue

Company Registration Number: 790475